At Gurranabraher Credit Union, the Board of Directors, management and staff make protecting your privacy and web security a priority.
We recognise that preserving your trust includes protecting your personal and financial information. We do not share any information with third parties other than what is necessary to provide you with the services or products you have requested, or is required by law, or to protect ourselves against fraud.
Gurranabraher Credit Union’s single purpose is to provide you with financial products and services to meet your financial goals. We intend to offer you diverse financial services including competitive products made available by our strategic relationships with other institutions or service providers. We believe these are the reasons you do business with Gurranabraher Credit Union. We also believe you do your financial business with us because we have a strong history of protecting our members’ privacy.
Gurranabraher Credit Union Ltd
1. Who we are
We are Gurranabraher Credit Union Ltd (we” or “us”). We are committed to protecting and respecting your privacy.
This statement sets out the basis on which any of your personal data is processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.
We are a data controller for the purpose of the Irish Data Protection Acts 1988 and 2003(“Acts”).
2. Information we may collect about you
We may collect and process the following information about you:
- Information provided at the time of registering to use our online credit union services.
- Information that you or others provide by filling in forms on our website or which you or they otherwise provide to us.
- Any instructions we accept from you or transactions we undertake to which you are a party, whether through our website, branches or otherwise.
- If you contact us, we may keep a record of that correspondence.
- Telephone calls may be recorded. This is to verify your information, for our staff training, regulatory and for service quality purposes.
- Information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may obtain information about your general Internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.
4. What we do with your information
We use information held about you in the following ways:
- to provide credit union and other related services, products and facilities to you;
- to assess eligibility and credibility for the services, products and facilities we offer;
- to implement any contracts we have entered into with you; and
- to conduct credit searches with credit reference agencies in order to provide credit facilities and, where necessary, for fraud prevention and debt recovery.
We may also use information about you to notify you about changes to our services to which you have subscribed or to provide you with information about products or services that you request from us or, where you have agreed to us doing so, which we feel may interest you.
We may use anonymised or statistical information to analyse our website and services and to make improvements or other adjustments to them.
5. Where we store your personal information
It is possible that some of the information about you that we hold may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, one of our suppliers or someone else. For instance, if it is necessary to do so to complete a transaction, your personal information (e.g. name and account details) may be sent to a third party or one of our contracted supplies outside the EEA.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
6. Security for CU Online
All information you provide to us through CU Online is stored on secure servers. Any payment transactions undertaken through CU Online are encrypted using SSL technology.
You must keep your PIN, Password and Username for CU Online, and any other security device we give you, safe and secure.
You should log off CU Online and your Online Account when finished using CU Online.
The use of the Internet, by its nature, is not always secure. As a result, while we have reasonable IT security measures in place, we cannot guarantee the security or privacy of communications made over the Internet including any related to CU Online, the Online Services or your Online Account.
You are responsible for providing all you require to safely and properly access and use CU
Online and the Online Services including a computer, an Internet connection and security software.
7. Your Rights
You have rights under the Irish Data Protection Acts 1988 and 2003.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
You also have the right to access information held about you. Your right of access can be exercised in accordance with the Acts. Any access request may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.
8. Changes to our Privacy Statement
Any changes we may make to our privacy statement in the future will be posted on this page.
9. Contact us
Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to firstname.lastname@example.org.
What Members Can Do to Help
Gurranabraher Credit Union is committed to protecting the privacy of its members and customers. You can protect yourself by following these simple guidelines:
- Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords.
- Never keep your PIN with your ATM card, debit card which can provide free access to your accounts if your card is lost or stolen.
- Create a strong password for your online accounts. For help on creating a strong password click here.
- Use caution when disclosing your account numbers, social security numbers, etc. to other persons.
- If someone contacts you via telephone or email explaining they are contacting you on behalf of the credit union, and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
- Keep your information current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know. Contact details update form
Contacting Gurranabraher Credit Union
Gurranabraher Credit Union
Phone: 021 4330394
Please do not hesitate to call us if you have any questions – we are here to serve you!
*If you prefer to communicate through email please note that information sent through email is not secure. Please DO NOT SEND CONFIDENTIAL INFORMATION (account number, social security number, PIN number, etc.) through email.