Permanent role | Cork City
Gurranabraher Credit Union is seeking an experienced Member Services Officer to join our team. With offices at Bakers Road and Harbourview Road in Cork City, we are looking for a qualified professional who will deliver an excellent service to our members.
Contract: Permanent, subject to a probation period.
Working week: 4.5 days per week.
Salary: Competitive Salary based on experience and qualifications.
Reporting to: The Credit Union Operations Manager.
The role
- You will assist members with their day-to-day transactions, loan applications and queries, while supporting our front- and back-office operations.
- Provide a professional, helpful and efficient service to members at the front counter and in the member service hub.
- Process transactions on the Credit Union system, handle cash and accurately balance your cash position.
- Deal with loan applications and drawdowns.
- Respond to member queries and carry out other front- and back-office tasks.
Qualifications and experience
- Minimum qualification: Leaving Certificate, APA (Loans). QFA preferred. Applicants must already hold the required minimum qualification.
- Previous significant experience in a member services or counter services role within a credit union, bank or similar financial services environment.
- Experience in processing transactions, handling cash and balancing cash accurately.
- Strong numeracy and IT skills, together with strong communication and interpersonal skills.
- A commitment to excellent member service and the ability to work effectively as part of a team.
How to apply
Please email a detailed CV to the CEO at : hr@gcul.ie, quoting EXPERIENCED MSO in the subject line.
Closing date: October 9, 2026